Pet Store FAQs for Orders Shipping and Returns. Welcome to our Pet Store FAQs page, where you can find answers to common questions about shopping for pet products, placing orders, shipping, returns, and general store policies.
Pet Store FAQs for Orders Shipping and Returns. Whether you are purchasing toys, grooming supplies, feeding accessories, pet beds, or other essentials for your dog or cat, this page is designed to help you find useful information before and after placing an order.
Pet Store FAQs for Orders Shipping and Returns. Ordering and Payments: Review the information provided at checkout to understand the available payment methods and how to complete your purchase.
Pet Store FAQs for Orders Shipping and Returns. Shipping and Delivery: Check our shipping policy for information about delivery options, estimated timeframes, and order tracking where available.
Returns and Refunds: Please review our return and refund policy to understand the applicable conditions and steps for requesting assistance.
Products and Pet Care: Read individual product descriptions, measurements, and care instructions to help you choose suitable items for your pet.
Our Pet Store FAQs page is intended to make your shopping experience clearer and more convenient. If you cannot find the answer you need, contact our customer support team for further assistance.
Visit this page whenever you need help understanding our store’s shopping process or policies. Pet Store FAQs for Orders Shipping and Returns
What currency are the prices do I see in the site?
All prices are in SGD.
I just placed an order, when will it ship?
Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at ederlyn.chan@ecx-live.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at ederlyn.chan@ecx-live.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to ederlyn.chan@ecx-live.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.